Terms & Conditions of Website www.casaalegre.com

USE OF THE SERVICE

The online shop of the www.casaalegre.com site shall be governed under the terms and conditions set out here, which the Customer agrees to comply with.

Vista Alegre Atlantis, SA may, at any time, change all or part of the terms and conditions herein.

1. PROPERTY OF THE SITE

Vista Alegre Atlantis, SA (VAA)

VAT Number: 500 889 139

Vista Alegre

3830-292 Ílhavo – Portugal

Tel: +351 234 320 600 (Call to national fixed network)

Email: online@casaalegre.com

VAA is the promoter and manager of the website www.casaalegre.com, hereinafter designated “Casa Alegre”.

VAA is the promoter and manager of the website www.casaalegre.com, called "Casa Alegre". With the exception of “VAA Brand” products (including the name “Vista Alegre” or other names such as “Casa Alegre”, “Bordallo Pinheiro”, “Cook & Serve” and “Cerutil”, Bordallo Pinheiro and Casa Alegre), VAA is merely an intermediary in online marketing between the Partner selling the products and the Customer.

2. PRICES AND PRODUCTS

The Casa Alegre website is dedicated to online sales of products from various sectors of the Portuguese home sector, including gourmet food products, fashion accessories and Portuguese tourist accommodation.

Products with alcohol content (such as wines, spirits, liqueurs ...) available for sale on the Casa Alegre website can only be purchased by people who are of legal age to consume alcoholic beverages in their country and/or wherever the person is living. When in doubt, contact Customer Service.

The prices in the catalogue of Casa Alegre site are in Euros and include VAT at the legal rate in force at the time of the purchase, to which the delivery cost must be added.

The prices and product specifications contained in this site may be changed by VAA, without prior notice.

3. PLACING AN ORDER

3.1 VAA Products

Products presented with "VAA Brands", including the name "Vista Alegre" or other names such as "Casa Alegre", "Bordallo Pinheiro", "Cook & Serve" and "Cerutil" are limited to existing stock. In the event of unavailability of any item, VAA will inform the Customer.

For some products, duly identified, the order may be limited to a certain number of copies.

3.2 Products from our Partners

These products will be shipped directly by the Partners and are limited to existing stock. In the event of unavailability of any item, VAA will inform the Customer.

The Partner undertakes to guarantee the delivery of its products to the Customer, fulfilling the deadline(s) previously indicated on the website.

3.3 Customization of Products from our Partner

In case the Customer intends to order products from the Partner with changes and/or customizations, he/she should contact Customer Service of the Casa Alegre website. An estimate will be presented to the Customer, which, in case of acceptance, the request will be carried out with the partner and the Customer will be billed by VAA.

4. DELIVERY OF THE ORDER AND SHIPPING COSTS

We are taking heightened measures of hygiene and safety in the entire process of packing orders.

All orders confirmed by VAA will be delivered to the address specified by the customer when placing the order.

Vista Alegre, Casa Alegre and Bordallo Pinheiro (crockery and glass products)

Free shipping on purchases over €75.

Fixed shipping costs of €25 for orders up to €75. If you order Vista Alegre products and Casa Alegre at the same time, you will only pay for postage once.

All other brands and Casa Alegre brand (Textile products)

The associated shipping costs are calculated at checkout, provided by DHL.

You can also check the status of your order at https://eu.casaalegre.com/es/carrito?action=show or at https://www.dhl.com/pt-en/home/tracking.html by entering the tracking number.

It is the customer's responsibility to check the quantity and condition of the products when they are delivered.

5. TIME OF DELIVERY

The estimated delivery time is defined on the page of each product. This period includes the time that the VAA / Partner takes to prepare the order and the time of shipment to the delivery address of the order.

In the event the Customer orders several products with different delivery times and, in order to minimize shipping costs, VAA or the Partner may proceed with joint shipment of the products, within the longer shipping period.

In the event of any product being out of stock, the Customer will be informed by email regarding the new expected delivery date, and he/she may maintain or cancel the order.

Additional information regarding expected delivery times can be requested by calling 234 320 610, workdays between 8:30 a.m. and 17:30p.m., or by email to the following address online@casaalegre.com.

6. PAYMENTS METHODS

The Customer can purchase using a card (Visa; Visa Electron; V-Pay; MasterCard; Maestro), PayPal, Klarna.

In case of PayPal payment you can pay in a fast and secure way with your PayPal account or your credit card, without exchanging financial information with the current Casa Alegre website.

When making payments with Klarna, we offer the option of paying in 3 interest-free instalments on purchases over €35, when payment is made through the Klarna app. When purchasing with the "pay in 3 interest-free instalments" option for the first time, Klarna will verify the identity of the buyer for the sake of personal data security.

You can find general information about Klarna and its terms and conditions of purchase here. All personal data is processed in accordance with applicable data protection law and Klarna's Privacy Policy.

Please refer to Frequently Asked Questions as to this payment option at the following address: https://casaalegre.com/pt/content/20-klarna.

7. CANCELLING THE ORDER

The customer may cancel the order, provided that it has not yet been processed by VAA. The cancellation of the order may be formalized by an email sent to the address online@casaalegre.com. The Customer must mention the order number, under penalty of ineffectiveness of the cancellation.

8. REFUSAL OF THE ORDER

VAA reserves the right to refuse the order, in which case it will inform the Customer, given the following cases:

a) Out of stock;

b) Unavailability of the item;

c) If VAA considers that there has been misconduct by the buyer or inaccuracies in the personal data recorded.

9. RETURNS

The Customer may return the product within 14 days of receiving it, with the few exceptions identified on the respective product pages. Within the same period, the Customer may complain about any defects or inadequacy of the product in relation to what was ordered.

The return must be formalized using the form available on the website for this purpose or by email sent to online@casaalegre.com, always mentioning the order number.

In the event of a complaint, the Customer must expressly state the reasons for their complaint.

The Casa Alegre website Customer Service team will coordinate with the Customer how to return the goods and, if justified, VAA will cover the cost of returning the goods and the cost of a new delivery.

VAA and the Partners reserve the right not to accept returns of products without prior notice and/or which do not meet the same conditions of conformity as when they were delivered to the Customer (namely lack of original packaging/accessories/complements and/or products which have undergone any kind of use, transformation, damage).

In situations where the reasons for the return are not VAA's responsibility, the return will be accepted after checking that the returned items and their packaging are in good condition.

In the case of the Vista Alegre, Casa Alegre and Bordallo Pinheiro brands (crockery and glass products), the amount paid by the Customer will be refunded, minus the delivery costs (even if these have been assumed by VAA) and the return transportation costs, in accordance with the values defined in point 4 of this document.

In the case of all other brands and the Casa Alegre brand (Textile products), the amount paid by the Customer will be refunded, less the cost of delivery and the cost of return transportation (the amount of which will be the same as the cost of delivery).

The refund will be made using the payment method used at the time of purchase (within a maximum of 14 days). Consequently, VAA reserves the right not to accept returns of products without prior notice, as mentioned above, and which do not meet the same conditions of conformity as on the date of their delivery to the Buyer (namely products that have undergone any type of use, transformation, damage and/or lack of original packaging/accessories/complements).

10. LIMITATION OF LIABILITY

We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we proceed with their correction as soon as possible.  In case the information provided does not match the characteristics of the product, the Customer has the right to return it in accordance with paragraph 9.

The photographs presented on the site are merely illustrative. We recommend that you consult the product characteristics for detailed information.

Despite the efforts of VAA, some products may have an incorrect price, therefore we also check the prices when processing orders. If the price of the product is less than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision as to whether or not he/she accepts the new price or if he/she wishes to cancel the order.

10.1 LEGAL GUARANTEES AND DISPUTE RESOLUTION

In the case of Partner products, which are not included in “VAA Brands”:

The Partner selling the products undertakes to grant the Customer the legally required warranties and/or other extended warranties, in accordance with the regulations and legislation applicable in Portugal and in each of the countries of the European Union (EU).

The Partner, as a producer, manufacturer or seller of the Products, will be the only and exclusive responsible before the shall be solely and exclusively liable to the End Customer, for any nonconformities, defects and/or anomalies of the products, non-compliance with legal requirements regarding quality, certification and safety of products, contingencies, delays and/or non-delivery of the products, as well as, for the provision of guarantees granted or legally required of the products, in accordance with the regulations and legislation applicable in Portugal and in each of the countries of the European Union (EU).

The Customer declares to fully understand the conditions of sale and expressly accepts that all situations related to the activation of product warranties and the resolution of any litigation, extra judicial and/or judicial, directly or indirectly related to the sale of products, including claims for indemnity, compensation, reimbursement of expenses or payment of any amounts by any means, must be submitted, requested and resolved, solely and exclusively, with the Partner selling the products, with no intervention and with total exclusion of VAA.

11. CONSUMER CONFLICTS ARBITRATION CENTRE

In case of dispute the consumer can appeal to an Alternative Dispute Settlement Body (RAL):

- “CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo” [Information and Consumer Dispute Arbitration Board], with the following addresses: Rua D. Afonso Henriques, nº 1, 4700 – 030 Braga – www.cniacc.pt; 

- “CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa” [Consumer Dispute Arbitration Board of Lisbon], with the following addresses: Rua dos Douradores, 116, 2º, 1100 – 207 Lisboa – www.centroarbitragemlisboa.pt; 

- “CAUAL – Centro de Arbitragem da Universidade Autónoma de Lisboa” [Consumer Dispute Arbitration Board of the University Autónoma of Lisbon], with the following addresses: Rua de Santa Marta nº 43 – E, 1º C, 1150 – 293 Lisboa – www.arbitragem.autónoma.pt; 

- “CICAP – Centro de Informação de Consumo e Arbitragem do Porto” [Consumer and Arbitration Information Board of Porto], with the following addresses: Rua Damião de Góis, 31, loja 6, 4050 – 225 Porto – www.cicap.pt; 

- “CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo Algarve” [Consumer Dispute Information, Mediation and Arbitration Board of the Algarve], with the following addresses: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sl. 26, 8000 – 489 Faro – www.consumidoronline.pt; 

- “CACCRC – Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra” [Consumer Dispute Arbitration Board of the District of Coimbra], with the following addresses: Av.ª Fernão de Magalhães, nº 240 – 1º, 3000 – 172 Coimbra – www.centrodearbitragemdecoimbra.com; 

- “TRIAVE - Centro de Informação e Arbitragem do Vale do Ave” [Information and Arbitration Board of Vale do Ave], with the following addresses: Rua Capitão Alfredo Guimarães, nº 1, 4800 – 019 Guimarães – www.triave.pt; 

- “CIAB – Centro de Informação e Arbitragem do Vale do Cávado” [Information and Arbitration Board of Vale do Cávado], with the following addresses: Rua D. Afonso Henriques, n.º 1, 4700 – 030 Braga / Av.ª Rocha Paris, n.º 103, 4900 – 394 Viana do Castelo – www.ciab.pt; 

- “CACC RAM - Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira” [Consumer Dispute Arbitration Board of the Autonomous Region of Madeira], with the following addresses: Rua Direita, nº 27 – 1º andar esquerdo, 9050 – 450 Funchal – www.madeira.gov.pt/cacc; 

The consumer can also resolve their dispute on the Plataforma de Resolução de Litígios em Linha (RLL), using the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT

12. REGISTRATION AND PROTECTION OF PERSONAL DATA

When registering to use this website, we will ask the Customer to create a password. The Customer should keep it strictly confidential, not revealing nor sharing it with third parties. The Customer is entirely and exclusively responsible for the use of his/her password and any orders placed by using it, even without his/her knowledge.

In the case of registered Customers, we will collect the information required to carry out the whole sales transaction online and for future contacts that may be necessary so as to ensure the best customer service.

The Customer assures that the personal data provided is true and accurate and undertakes to notify any changes. Any loss or damage caused to the online store or a third party resulting from incorrect inaccurate or incomplete information on the registration forms will be the sole responsibility of the Customer.

The services provided by VAA will always honor the provisions of the Personal Data Protection Law - Law no. 58/2019 of 8th of August, therefore, the sole purpose of VAA regarding the Customer's personal data is the customer’s account management, billing, communication with customers, statistical analysis and direct marketing, assuming the commitment to privacy and security in the processing of personal data of each customer.

The customer authorizes VAA to send information on products and services that may be of interest, using their personal data for direct marketing. At any time, you may request access, correction and deletion of data, using the following contacts:

Customer Care Service

3830-292 Ílhavo - Portugal

Tel. +351 234 320 610  (Call to national fixed network)

online@casaalegre.com

Or

dpo@vistaalegre.com

13. INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts and images reproduced or represented in the Casa Alegre website are the sole property of VAA and its Partners and are, as such, strictly reserved for VAA/ Partners and protected under copyright and intellectual property rights regarding third parties.

Any reproduction or representation, whether total or partial, of the Casa Alegre website or of all or part of the elements included in it is strictly forbidden.

Trade names, trademarks or distinctive symbols reproduced in the Casa Alegre website are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinctive symbol is strictly forbidden. Reproduction or representation of all or part of any distinctive signs is strictly prohibited.

14. PORTUGUESE TOURIST ACCOMMODATION

The Casa Alegre website provides a hyper link to access websites of companies or entities engaged in operating tourist accommodation units located in Portugal, where the customer can directly access the reservation of the accommodation.

However, as these websites are not controlled or operated by VAA, the current terms and conditions of use do not apply to them. In this sense, VAA is not responsible for the content of the terms and conditions of use on these websites.

15. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions for online shopping in the Casa Alegre website are governed by Portuguese legislation.

The parties agree that any disputes that may arise from the interpretation and/or application of these Terms and Conditions that cannot be resolved through friendly negotiations shall be submitted to the exclusive jurisdiction of the head office of the VAA, expressly waiving any other.

By using the online store, the Customer accepts and agrees with these Terms and Conditions and the Privacy Policy and Personal Data Protection.

In force since January, 2023